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Privacy Policy - Open Air Cambridge Ltd

Detailed below is our policy on the data that we collect and store from our customers who us this website (

Open Air respects your privacy and will never sell the data provided by you during the ordering process.  All information that we collect is in accordance with the Data Protection Act 2003. By visiting and/or using our related online services you accept and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

What information do we collect when you order from us? How do we use it?

When you order, we need to know your personal and contact details such as your name, e-mail address, delivery address. This allows us to process your order and to notify you of the status of your order. When entering payment details, such as payment card information, this is carried out on pages controlled and secured by the relevant payment service and we will only have access to the data that is relevant to the fulfilment of the order. The information we store is also sent within the order confirmation email.

We also ask for your telephone number so that we can contact you if there is a problem with your order. For delivery tracking we share your mobile number with our carrier, so they can contact you to arrange delivery and to advise of delivery details.

Will we disclose the collected information to outside parties?

We do not sell, trade or rent your personal information to others. We may on occasion share some contact data with a third party that we have hired to do work for us (e.g. sending Newsletters). Such third parties will never own the shared data and will be forbidden from using the data for their own use. Currently we share your name and e-mail address with Trustpilot for the purpose of providing unbiased feedback.

Cookies on Open Air

We use cookies to guarantee the best browsing experience for our customers. If you continue to use without altering your browser settings, we will assume that you are happy to receive all cookies on our Open Air website.

How do we protect customer information?

When you place an order, during the payment process you are connected to a secure server run by either SagePay or Paypal, depending on your selection. Data is encrypted using SSL (secure socket layers) secure server software before it is sent to us. This ensures that your information can only be read by the secure server and cannot be accessed by any outside party.

All data stored on the ordering system of the website is accessed using securely encrypted connections secured with multiple levels of password which can only by accessed by authorised personnel.

Any information held by us which identifies you personally will be kept under secure conditions such that it is not available to any outside party.


If you have any feedback or complaint regarding our privacy policy please send us an email to If you wish to speak with us please call 01223 324666 (from outside the UK +44 1223 324666).