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Price Match Promise

“To deliver amazing value for our customers, every single day.”

Over the last 30 years, Open Air has gained a reputation for excellent, friendly service, and trustworthy advice, whether your passion is hill walking, climbing, travelling or Nordic walking, we aim to supply you with brilliant products and technical innovations from some of the world’s leading brands. We're proudly independent, and carefully select the range of products we stock, with you, as the end user, in mind.

We always aim to put our customers first, striving to offer consistently amazing customer service. We are busy expanding the ways in which you can speak with us, at times and in ways to suit you, and making sure our Open Airists’ knowledge and expertise is available to all our customers, whether in store or online.

We recognise that retail continues to change and so we launched our price promise to provide you, our valued customers, with the confidence to shop with us, knowing that you will receive a great quality product, great service, and excellent value.

How do you ensure your prices are competitive?

We proactively review our competitors’ prices and adjust our pricing so you can be confident when buying from us. We don’t expect you to find the same products available with our competitors at lower prices, but if you do, it’s easy to contact us and request a price match.

I’ve seen a lower price elsewhere, will you match it?

Providing the criteria for our price match promise have been met, and we have the item in stock then yes, we will match the price. If it’s not in stock with us, you can still enquire to see if it will be arriving soon or whether we can obtain it for you. Contact us using the form on the website with details of the item and the competitor where you’ve found it cheaper.

Price Promise Terms and Conditions

Which other retailers will you match?

The retailer must trade in a comparable way i.e. be a UK mainland official dealer with a physical store(s) that is (are) open to the public, and not, for example: online-only, TV or mail order retailers; a warehouse with a showroom; auction sites; pop-up or temporary shops; factory outlets; or collection points.

Which products are included?

We match prices on individual items, where the product on sale and service offered by a competitor are identical to the one sold by us. By this we mean:

  • The item must be new, and the same make, model, size, colour, and not be old stock/previous versions of the product.

  • The price must be publicly advertised or available to us when we check.

  • The item must be physically in stock at the competitor. We do not match items “Available to order”, including where the item is shipped direct from a supplier’s warehouse.

  • We reserve the right to exclude items which are in limited supply with manufacturers.

  • Any charges associated with delivery or click and collect services will be taken into account when assessing the price to match. This includes surcharges and additional fees.

Will you match a clearance price?

We will match a comparable deal sold with a comparable service. We are not able to match prices of “closing down” sales or where a company has entered administration (in these cases, for example, the after sales services offered will not be comparable), and we will retain discretion where competitors are offering clearance prices. If you are not sure, please contact our team, and we’ll review any information you provide against our terms & conditions.

Will you match other sorts of offers?

We match price-based offers that are applied at the point of sale. We aren’t able to match service- or reward-based promotions, for example offers such as trade-ins, cashbacks, gifts with purchase, voucher codes, extended warranties or express delivery.

Is there anything else I need to know?
In assessing any price match request, we retain final discretion as to whether to match any price.
The price promise applies to deliveries to UK addresses only.
Items ordered as special orders are not included in our price promise. In these cases, we will speak with you and confirm the price before placing your order.

To request a price match, enter your details in the form below: