Standard Returns Policy
For orders within the UK and EU: If for any reason you decide not to keep any item you have ordered you have up to 14 days from receiving your order to notify us that you wish to send an item back to us. It must then be sent back within a further 14 days.
To return within a few days of receipt all you need to do is send the item back to us with the completed returns slip from the invoice. If your decision is delayed for any reason then email or telephone us within 14 days of receiving the item to let us know about your decision to make a return.
The cost of return postage is to be paid by the customer unless the order has been incorrectly supplied or is faulty, in which case please contact us before returning any item.
If no contact is made within 14 days of receipt of an order then the order will be considered complete and that no return will be made.
We will refund or exchange returned items provided they are delivered back to us complete with all packaging and tags, unworn and unused (i.e. the same as they were received). Normally refunds and exchanges will be processed on the same day that the goods are received back by us. Please note that your return may be delayed if it is not received in line with these conditions.
If you wish to exchange an item, e.g. for a different size or colour, please place a fresh order for the item you require and return the unwanted item for a refund.
Orders delivered outside the UK: The cost of carriage for sending an exchange item to an overseas address will be payable before the replacement item is sent.
Orders delivered OUTSIDE the EU: Please contact us for authorisation before returning any items from orders delivered outside the EU. We reserve the option to deduct a re-stocking fee of up to 12% on such returns.
Post your items with the return slip (see the back of your invoice) to:
Open Air Cambridge
11 Barnwell Business Park
If the invoice has been mislaid then include a note with your name and WEB order reference and include any extra details if for some reason you are not returning the item for a refund. Please also put the WEB order reference on the outside of the package. If you do not include these details, it may delay us processing your return.
Please understand that the security of items in transit before they are received back by us is your responsibility. Therefore we recommend using a signed for, insured service. If in doubt please ask at your local Post Office. A Certificate of Posting (provided free of charge by Royal Mail) should be adequate for lower priced items, otherwise use Signed For service or Parcel Force, which can be insured for an additional fee. All of these services are available from any Post Office counter.