If for any reason you are unhappy with your purchase, you can return it to us within 14 days, provided the items are complete and unworn. We do not charge re-stocking fees and will refund the purchase price in full. To return an item all you need to do is to post it back to us. If you decide to exchange the item for a different size or colour, we will not charge to send your 1st exchange for UK orders*. Normally refunds will be made on the same day that the goods are received back by us.
*If you are an overseas customer or live within certain postcodes (eg Highlands and Islands) our policy may vary due to the higher cost of delivery. Full details are available in our terms and conditions, which you can browse here.
Items purchased early for Christmas gifts can be EXCHANGED after the 25th December, but will need to be returned to us by Saturday the 13th January 2018. Please let us know that you will be returning an item by replying to your order confirmation email, then we can reserve the desired exchange article for you and work out delivery times if we need to obtain stock.
Items on orders placed during December for delivery before Christmas Day can be returned for EXCHANGE or REFUND as long as the return reaches us by the 13th January 2018. Please let us know as soon as possible after Christmas that you will be returning an item by replying to your order confirmation email. If an item is being returned for exchange please let us know about this so we can reserve the item for you.
If you are returning an item for exchange please email us with your requirement by replying to your order confirmation email. We can then try to ensure that we have the exchange item in stock when your returned item arrives.
Just post your items with the return slip (see the back of your invoice) to:
Open Air – Returns
11 Green Street
Cambridge CB2 3JU
Please understand that the security of items in transit before they are received back by us is your responsibility. Therefore we recommend using a signed for, insured service. If in doubt please ask at your local Post Office. A Certificate of Posting (provided free of charge by Royal Mail) should be adequate for lower priced items, otherwise use Signed For service or Parcel Force, which can be insured for an additional fee. All of these services are available from any Post Office counter.