Our No Hassle return policy

If for any reason you are unhappy with your purchase you can return it to us within 14 days, provided the items are complete and unworn. We do not charge re-stocking fees and will refund the purchase price in full. To return an item all you need to do is to post it back to us. Normally refunds will be made on the same day that the goods are received back by us.

For UK Mainland orders, if you decide to exchange an item, e.g. for a different size or colour, first exchanges will be sent carriage free. For heavy or large items being sent to UK Offshore locations or certain areas of the Scottish Highlands a carriage charge may be payable due to the extra cost.

Orders from outside the UK: The cost of carriage for sending an exchange item to an overseas address will be payable before the replacement item is sent.

Full details of our terms and conditions can be found here.

 

How do I make a return?

If you are returning an item for exchange please email us with your requirement by replying to your order confirmation email. We can then try to ensure that we have the exchange item in stock when your returned item arrives.

Just post your items with the return slip (see the back of your invoice) to:

Open Air – Returns
11 Green Street
Cambridge CB2 3JU

Please understand that the security of items in transit before they are received back by us is your responsibility. Therefore we recommend using a signed for, insured service. If in doubt please ask at your local Post Office. A Certificate of Posting (provided free of charge by Royal Mail) should be adequate for lower priced items, otherwise use Signed For service or Parcel Force, which can be insured for an additional fee. All of these services are available from any Post Office counter.

 

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