We only use fast Royal Mail services such as 24 and 48 Hour delivery (Including Tracked services), Special Delivery, or DPD Local courier when sending your order. The majority of our orders for delivery in the UK will reach their destination within 2 working days of being sent. If you require your delivery fater, or would prefer a particular service, the we offer a choice at the checkout where possible, including guaranteed next day delivery.
For all orders with free postage, we will use the same premium services. For larger parcels that are too big for Royal Mail we have selected DPD Local. They offer a great tracking service by text messages and email in conjunction with one hour delivery slots. In case you miss the courier you can have your parcel left in a secure place, with a neighbour or easily arrange a re-delivery. All of that functionality is available up to the last moment before a driver arrives in your neighbourhood.
We pack and send orders as quickly as we reasonably can. Orders placed before mid-day on weekdays will be sent out the same day. Orders placed on Friday afternoon or Saturday morning are normally despatched by mid-day Saturday. Remaining orders placed over the weekend will leave our shop on Monday (excluding Bank Holidays). If you place an order after mid-day, but would like to know if it is possible for us to despatch it on the same day please phone us on 01223 324666.
We will never intentionally mislead our customers with item availability. When we say "In Stock" we mean that that we physically have the product and it is ready to be despatched. This information is updated live and is as accurate as possible. This also means the item is available to buy in person from our Cambridge shop. If the price in store is higher than shown on our website, please mention this when you visit and we will gladly match our own web price.
In the unlikely event of an item being incorrectly listed as "In Stock" we will contact you as soon as we can to let you know what the issue is and advise a delivery time.