We only use fast Royal Mail services such as 1st Class, Next Day or Special Delivery, or Interlink courier when sending your order. Hence, the majority of our orders will reach their destination within 2 working days. If you require your parcel faster, we offer a guaranteed next day delivery at checkout.
For all orders with free postage, we will use the same premium services. For larger parcels we have selected Interlink. They offer a great tracking service by text messages and email in conjunction with one hour delivery slots. In case you miss the courier you can have your parcel left in a secure place, with a neighbour or easily arrange a re-delivery. All of that functionality is available up to the last moment before a driver arrives at your door.
We pack and send orders as quickly as we reasonably can. Orders placed before mid-day on weekdays will be sent out the same day. Orders placed on Friday afternoon or Saturday morning are normally despatched by mid-day Saturday. Remaining orders placed over the weekend will leave our shop on Monday (excluding Bank Holidays). If you place an order after mid-day, but would like to know if it is possible for us to despatch it on the same day please phone us on 01223 324666.
We will never intentionally mislead our customers with item availability. When we say "In Stock" we mean that that we physically have the product and it is ready to be despatched. This information is updated live and is as accurate as possible. This also means the item is available to buy in person from our Cambridge shop. If the price in store is higher than shown on our website, please mention this when you visit and we will gladly match our own web price.
In the unlikely event of an item being incorrectly listed as "In Stock" we will contact you as soon as we can to let you know what the issue is and advise a delivery time.