Delivery Information

 

Also see Click and Collect

 

UK delivery costs

By Selecting [More Options] from the shopping basket you will be shown the delivery options for your area or postcode. These will vary according to the cost of the items in the basket and their total despatch weight.

Our current standard delivery charges in UK mainland are £3.50 for orders under £25.00. Between £25.01 and £74.99 we charge £4.50 P&P. Orders of £75 or over are FREE. Other enhanced services are available.

  • DPD Local Next Working Day# £6.50 (£1.99 when you spend £75)
  • Royal Mail Special Delivery (Next Working Day by 1pm) from £8.50
  • Royal Mail Saturday Delivery from £9.50

# - Working Days exclude Saturday, Sunday and Public Holidays. Orders received after 2pm on a Friday will be despatched on the next working day, usually Monday

Typically orders totalling over £50 will require a signature on delivery. Notes can be added to your order with the details of a neighbour that may be available to accept the delivery. Royal Mail have a system that allows you to make arrangements for what happens to your post when you are not at home to take delivery.

DPD Local is a fully tracked service with 2 hour delivery window prediction, as well as enhanced delivery options such as redirect to another nearby address or leave in a safe place (photographic evidence of the item left in-situ provided), such arrangements are made between you and DPD Local.

Royal Mail size and weight restrictions dictate that some heavier or bulky items have to be sent by a more costly courier service for certain locations. Areas affected are in the Scottish Highlands, Northern Ireland, and all other offshore areas (including the Channel Islands) and will be charged extra for delivery (weighing more then 2kg or with one dimension over 60cm). You can select your region during checkout or enter your postcode. Most UK offshore locations and the following Scottish Highlands postcodes attract a surcharge: FK17-99, G83, IV1-28/33-39/52-54/63, KW1-14,PA21-33/34-40, PH18-26/30-41/49-50

We do not ship to any Mail Forwarding Companies due to the lack of security of the delivery.

 

Delivery Addresses - paying by Credit or Debit card

We can verify the accuracy of the billing address in the payment authorization and so will always be able to deliver to an address that has passed the required security level during that process. 

If delivery is requested to an address that is not the same as the Billing Address this can be entered in the checkout process. If this address is a verifiable business address there should be no delay to the processing of your order, however if the delivery address is to a residential address, possibly if the order is of a higher value, for security reasons we may have to ask for more information about the address, or even refuse the order.

 

Delivery Addresses - paying by Paypal

The most flexible way to get deliveries to almost any address.

Paypal will verify the cardholder address during the Paypal Express payment process. That exact address becomes "verified" and is then the address that we will send the delivery to. If you have a Paypal account then you will be able to get verified status for almost any address by going through a simple process. See your Paypal account for more information on this. This feature allows us to have complete confidence in despatching your order and guarantees there will be no delays.

 

Shipping to BFPO addresses

When shipping to British Forces Post Office you will be subject to the same policies as for our standard UK deliveries. Please select "shipping to a different address" during checkout. Some very large or heavy items cannot be sent via BFPO. If you are in double please contact us before ordering.

 

How long does UK delivery take?

Typically for small parcels under 2kg we will use Royal Mail 24 or 48 service. This is not a guaranteed next day delivery service, but Royal Mail say it "aims to deliver your letter or packet the next working day, including Saturday". It should be accurate for 93% of orders they process.

Larger items will be despatched by DPD Local who aim to deliver the next working day for most UK mainland addresses.

If you require your order faster, we offer a guaranteed next day delivery at checkout at an additional charge.

For all orders with free postage, we will use the same premium services.

How quickly will my order be despatched?

We pack and send orders as quickly as we reasonably can. Orders placed before mid-day on weekdays will be sent out the same day.  Orders placed over the weekend will leave our shop on Monday (excluding Bank Holidays). If you place an order after 2pm, but would like to know if it is possible for us to despatch it on the same day, please phone us.

 

International Deliveries

About international shipping costs

During the checkout process you will be able to choose your country and we will display an estimate of delivery costs. International delivery costs strongly depend on the size, weight and value of the item(s) being ordered and while most small and light things can be send anywhere in the world at very reasonable expense, the same can't be said for bigger things. Whenever we use word "Estimate" for delivery costs, it is our best guess. However, we will only charge you what we actually pay for delivery which might be bit less or bit more (we will contact you in the latter case). Below, you will find some estimates of international shipping costs. Please note: All shipping costs are in GBP.

We do not ship to any Mail Forwarding Companies due to the lack of security of the delivery.

Delivery costs for small parcels less than 2kg

  • Deliveries to Europe £9.00 to £15.00
  • Rest of the World £12.00 to £32.00
  • For Estimated delivery cost add a product to your bag, then in the CHECKOUT select the destination.

Delivery costs for large parcels above 2kg

  • All charges depend on the size and weight of the item when packaged.
  • Europe £12.00 to £35.00 (Extra for countries where Import Duty and Local Taxes are charged)
  • Rest of the World £25.00 to £90.00
  • For Estimated delivery cost add a product to your bag, then in the CHECKOUT select the destination.

How long does international delivery take?

Most deliveries will reach European destinations within 2-3 working days after despatch. For orders heading outside Europe you have to allow between 3-10 working days for delivery. You are welcome to contact us for more accurate estimates. If time is of the essence we are happy to use premium courier services, however we will have to charge you accordingly (they often get very expensive rather quickly).

How quickly will my order be despatched?

We pack and send orders as quickly as we reasonably can. Most international orders placed before mid-day from Monday to Thursday will be sent out the next day. Remaining orders placed over the weekend will leave our shop on Monday. If you place an order after mid-day, it will be despatched within 2 working days. Please keep in mind the different schedule of national holidays around the world, which may cause added delays.

In what currency will I pay for my order?

You will pay for your order in pounds sterling. Which will be converted by your bank to a currency your account is held in. If paying by Paypal you will be able to see the value of your order in your home currency before accepting purchase.

Do I have to pay UK Tax (VAT) on international orders?

No, VAT will be deducted at checkout for all orders sent outside of the European Union.

Will I have to pay any customs charges in my country?

All orders shipped within the European Union are free of import duties and have the relevant VAT included.

Deliveries outside the European Union will be sold VAT free and may be subject to import duties and taxes in your home country. Please understand that we have to declare the full value of goods (excluding delivery costs). Therefore we cannot mark it as gift, claim lower value or omit some of the contents. For all details regarding import tariffs and charges you may be subject to please contact the customs authorities in your home country.

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