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Delivery Information

Due to the ongoing situation regarding COVID-19 Coronavirus we have made some changes to our despatch process to minimise risk to our teams. As a result we have temporarily removed some delivery options and orders may take slightly longer than usual. We aim to despatch any orders within 2-3 days and we will update you as soon as your items are despatched. 

Delivery before Christmas

To make sure that gifts arrive in time for Christmas, please place your orders before Tuesday 21st December.

Jump to International Delivery Information

Also see Click and Collect

 

UK delivery costs

By Selecting [More Options] from the shopping basket you will be shown the delivery options for your area or postcode. These will vary according to the cost of the items in the basket and their total despatch weight.

UK Delivery now FREE on orders over £50*
* Not available for certain bulky or high value items to Scottish Highlands or offshore locations.

Our current standard delivery charges in UK mainland are £4.00 for orders under £50.00. Orders of £50 or over are FREE.

Other enhanced services may be available - contact us to enquire (please note next day delivery services do not guarantee same day dispatch):

  • Priority DPD Local Next Working Day# £6.50 Free on orders over £150 delivered to most UK mainland addresses
  • Royal Mail Special Delivery - Minimum Order £50 (Next Working Day by 1pm) from £9.50
  • Royal Mail Saturday Delivery by 1pm from £12.50 - Minimum Order £50

# - Working Days exclude Saturday, Sunday and Public Holidays. Orders received after 2pm on a Friday will normally be despatched on the next working day, usually Monday

Typically orders totalling over £50 will require a signature on delivery. Notes can be added to your order with the details of a neighbour that may be available to accept the delivery. Royal Mail have a system that allows you to make arrangements for what happens to your post when you are not at home to take delivery.

DPD Local is a fully tracked service with 2 hour delivery window prediction, as well as enhanced delivery options such as redirect to another nearby address or leave in a safe place (photographic evidence of the item left in-situ provided), such arrangements are made between you and DPD Local.

Royal Mail size and weight restrictions dictate that some heavier or bulky items have to be sent by a more costly courier service for certain locations. Areas affected are in the Scottish Highlands, Northern Ireland, and all other offshore areas (including the Channel Islands) and will be charged extra for delivery (weighing more then 2kg or with one dimension over 60cm). You can select your region during checkout or enter your postcode. Most UK offshore locations and the following Scottish Highlands postcodes attract a surcharge: FK17-99, G83, IV1-28/33-39/52-54/63, KW1-14,PA21-33/34-40, PH18-26/30-41/49-50

We do not ship to any Mail Forwarding Companies due to the lack of security of the delivery.


Delivery Addresses - paying by Credit or Debit card

We can verify the accuracy of the billing address in the payment authorization and so will always be able to deliver to an address that has passed the required security level during that process. 

If delivery is requested to an address that is not the same as the Billing Address this can be entered in the checkout process. If this address is a verifiable business address there should be no delay to the processing of your order, however if the delivery address is to a residential address, possibly if the order is of a higher value, for security reasons we may have to ask for more information about the address, or even refuse the order.

 

Delivery Addresses - paying by Paypal

The most flexible way to get deliveries to almost any address.

Paypal will verify the cardholder address during the Paypal Express payment process. That exact address becomes "verified" and is then the address that we will send the delivery to. If you have a Paypal account then you will be able to get verified status for almost any address by going through a simple process. See your Paypal account for more information on this. This feature allows us to have complete confidence in despatching your order and guarantees there will be no delays.

 

Shipping to BFPO addresses

When shipping to British Forces Post Office you will be subject to the same policies as for our standard UK deliveries. Please select "shipping to a different address" during checkout. Some very large or heavy items cannot be sent via BFPO. If you are in double please contact us before ordering.

 

How long does UK delivery take?

Typically for small parcels under 2kg we will use Royal Mail 24 or 48 service. This is not a guaranteed next day delivery service, but Royal Mail say it "aims to deliver your letter or packet the next working day, including Saturday". It should be accurate for 93% of orders they process.

Larger items will be despatched by DPD Local who aim to deliver the next working day for most UK mainland addresses.

If you require your order faster, we offer a guaranteed next day delivery at checkout at an additional charge.

For all orders with free postage, we will use the same premium services.

How quickly will my order be despatched?

We pack and send orders as quickly as we reasonably can. Orders placed before midday on weekdays will normally be sent out the same day.  Orders placed over the weekend will normally leave our shop on Monday (excluding Bank Holidays). If you place an order after midday, but would like to know if it is possible for us to despatch it on the same day, please phone us.

 

International Deliveries

Dear International Customers (outside UK and Ireland),

We're really grateful for your custom with Open Air. Sadly, due to difficulties with deliveries arising from new customs arrangements for international orders, we have taken the difficult decision to suspend all shipments to destinations outside the UK and the Republic of Ireland. We are pleased to say we continue to ship to the UK and Ireland as normal but very sorry that we are no longer able to ship to our valued customers across Europe and the rest of the world. Leki poles, spare parts and accessories can still be purchased for international delivery via our sister site, www.leki.co.uk. If we're able to find a solution, we'll announce it on our website, but in the meantime, thank you for your understanding and your support.

Best wishes

The Open Air Team

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