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Keeping Our Stores Safe

We respectfully ask that you still wear face coverings in our footwear store if you can.


While the easing of restrictions means that some safety measures will no longer be a legal requirement, we’ve listened to customers and our colleagues feedback, and we know a lot of people remain cautious.

As our team work in close proximity to our customers during footwear fittings, as well as operating on our priority appointment system, we are respectfully asking anyone visiting our showrooms to please continue wearing a face covering in our stores if you can. Our teams will also be doing so throughout every fitting appointment and any time spent in the stores during meetings or serving.

Although the legal requirement to wear a face covering in England ends on 19 July, the government expects and recommends that people continue to wear a face covering in enclosed spaces. So we’re encouraging our colleagues and you, our customers, to continue wearing face coverings if you can. 

We will also be providing complementary disposable face coverings to anyone who does not have one with them.

Thank you for your cooperation, we look forwards to welcoming you into our safe and friendly environment.

Priority Appointment System

In order to not only provide the highest levels of service, but also to help limit the numbers of people in our footwear stores at any one time, we are now offering our Priority Appointment Service meaning you can visit us, assured that one of our team will be available to offer any help or expert advice, as well as guiding you through finding the perfect items for your next adventure in a safe and relaxing environment.

During every footwear fitting, our teams will be wearing face coverings, all shoes and items will have been sterilised and cleaned before your appointment and hand sanitisers will be available at multiple points throughout the store. Apart from where absolutely necessary during fittings, our teams will also continue to respect social distancing guidelines throughout your time with us.


You can find availability and book an appointment online 24/7 here or if you would like more help, advice or have any questions around any of our pianos, please contact us directly and our team are happy to help. 

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