OPEN AIR: BUSINESS NOT AS USUAL
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To our Dear Customers,
Open Air opened in 1990, since then it has provided a service to those looking to enjoy the outdoors.
We care deeply about our community, in fact this is so important we embedded it into our company values. It has been so distressing to see those and others across the world being torn apart by this awful virus.
We were determined to remain open during this incredibly difficult time, we know our customers value the service we provide. We have been assessing the situation each day to ensure we put the health and safety of our employees and customers first and made the difficult decision on Thursday to make our stores by appointment only running a minimum staffing level. From tomorrow, Monday 23rd March, we are closing the store in Cambridge. We will continue to assess the situation each week but at this stage we don’t expect to be able to open our physical store again for some time but of course we will update as soon as we are. We do, however, have our online operation and a dedicated Customer Service team on the phone, LiveChat, and email.
We have also been planning and reacting as the situation develops, below are some of the steps and actions we have already taken as a business: -
There is a proverb, “the darkest hour comes just before the dawn” and this certainly is a dark hour but as a company, as a country, as a race we have endured the darkest of times and through adversity we have learnt to shine again. Our hope is that people can find new ways to come together. The outdoors is our passion, we love getting out whenever we can. We know this may not be possible now but we also know that people will want to get back out again when they can and we want to ensure that we do everything we can to help.
We understand the current situation is incredibly concerning, especially for the vulnerable in society, and anything we can do to work together to support each other.
Thank you for any support you have shown to Open Air, stay safe and keep in touch. All the messages we receive are shared with our teams on our company forums.