Our current delivery charges in UK mainland are £3.50 for orders under £25.00. Between £25.01 and £74.99 we charge £4.50 P&P. Orders of £75 or over are FREE.
However, certain postcodes in Scottish Highlands, Northern Ireland, and all other offshore areas (including the Channel Islands) will be charged extra for bulky items (weighing more then 2kg or with one of sides over 60cm). You can select the right region during checkout. Following Scottish Highlands postcodes are affected: FK17-99, G83, IV1-28/33-39/52-54/63, KW1-14,PA21-33/34-40, PH18-26/30-41/49-50
We do not ship to any Mail Forwarding Companies due to tracking implications.
When shipping to British Forces Post Office you will be subject to the same policies as for our standard UK deliveries. Please select "shipping to a different address" during checkout and fill up the form in the following manner:
Full name: Service number
House Name / Number: Rank, Name
Address line 1: Unit or Regiment
Address line 2: Operation name (if applicable)
Town/City: BFPO *** (eg: BFPO 12)
County: Leave blank
Postcode: Put "None"
Country: United Kingdom
For all small parcels under 2kg we will use Royal Mail 1st class post. This is not a guaranteed next day delivery service, but Royal Mail say it "aims to deliver your letter or packet the next working day, including Saturday". It should be accurate for 93% of orders they process.
Larger items will be despatched by Interlink who aim to deliver the next working day for most UK mainland addresses.
If you require your order faster, we offer a guaranteed next day delivery at checkout at an additional charge.
For all orders with free postage, we will use the same premium services.
We pack and send orders as quickly as we reasonably can. Orders placed before mid-day on weekdays will be sent out the same day. Sub-2kg orders placed on Friday afternoon or Saturday morning will usually be despatched by mid-day Saturday. Remaining orders placed over the weekend will leave our shop on Monday (excluding Bank Holidays). If you place an order after mid-day, but would like to know if it is possible for us to despatch it on the same day, please phone us.
We are happy to offer click and collect service on all order above £75 pounds from our Cambridge Green Street store. During checkout just select "Collect in Cambridge Store" from the shipping method dropdown box and please leave the delivery address same as registered card address.
When you arrive please show us the confirmation email as proof of purchase. If you paid using PayPal then please bring a photo ID, which must be your passport or photo driving licence.
We're happy for someone else to collect your order, but to prevent fraud the person you've nominated must present your order reference and their photo ID (passport or photo driving licence).
Your order will be available for collection for 7 days, after which we will assume it is no longer required and will refund your account.