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Terms & Conditions

Terms and Conditions - In three short points

Our detailed Terms and Conditions exist to protect ourselves and our customers from misunderstandings or fraud. If you are daunted by them, the spirit if not the letter of our T&C can be summed up in three short points.

  1. We value your custom and will take all reasonable steps to ensure that you are happy with all products purchased from us, and with the service we provide.
  2. We believe in being honourable towards our customers, and whilst we may on occasion not be able to fulfil all our customers wishes, we will never miss-sell products or ignore genuine complaints or grievances.
  3. All goods we sell are brand new, unused and genuine, original branded products. To ensure that you can shop with us with confidence, we do not stock products that we don’t believe to be up to the claims made of them.

Terms and Conditions - Effective from June 2014


www.openair.co.uk is owned and operated by Open Air Cambridge Ltd, company registration number 2514202.


All prices displayed are in Pounds Sterling and are inclusive of VAT (where applicable) at the rate in force at the time of publication. We reserve the right to alter the price of goods and delivery charges without prior notice.


Availability of Goods. All products are offered for sale subject to availability. If an order contains some items not currently in stock we may, at our discretion part despatch your order. In such cases only ONE charge for post and packaging will be made.

Product information

All product descriptions (sizes, weights, colours, etc.) are intended as a guide only and are obtained from our suppliers or the manufacturers of the goods. If any specifications are of paramount importance to your order please verify the goods are as required before ordering. All descriptions relating to the suitability of a product for a particular purpose are to be taken as a guide only.

Your order

All orders for goods submitted to us from the order page will be treated as an offer by you to purchase the goods subject to these terms and conditions. You are responsible for ensuring the accuracy of your order.

Confirmation of your order

When we receive your order you will be sent an automated confirmation e-mail containing an order number. This number should be quoted in all correspondence relating to your order. When your order is received by us it will be checked for any errors or omissions. In the event that any details of your order require amending we will inform you for your approval before proceeding.

Refusal of orders

We reserve the right to refuse to accept your order if we feel it necessary, in which case we will contact you to let you know as soon as possible. We do not ship to mail forwarding companies and will refuse orders in such cases.


No contract will exist regarding any order until it is confirmed as dispatched.

Your contract for purchases is with:

    Open Air Cambridge Ltd.
    11 Green Street
    CB2 3JU
    Company Registration Number: 2514202
    Telephone: 01223 324666

Secure payment online

If paying using our encrypted online ordering system we will accept payment by the following methods:

Visa Debit

For security reasons we may sometimes refuse to send orders to an address other than the registered cardholders address.

Card payments are made through SagePay payment gateway and use state of the art security systems while handling your details. After completing the transaction we only store credit card data needed for your identification and order processing.

You can check the security of your connection by clicking the small padlock next to our http address.

Charging for your order

All payments will be taken immediately after placing the order.

Delivery charges

Post and Packaging (P&P) charges are a contribution towards our cost of preparing and delivering your order.

The amount charged will be as totalled in the “shopping cart” at the time of order and shown in the shopping section of the website.

All charges refer to delivery within the UK mainland and may exclude certain postcodes (eg Scottish Highlands and Islands) . Please select the appropriate area during checkout, for accurate P&P charges.

Refunds for unwanted goods returned may be reduced to cover the full cost of carriage.

Method of despatch

Orders will be despatched using Royal Mail services or via our courier service Interlink. The despatch method will be at our discretion, unless you choose a specific carrier during checkout.

Most orders will require a signature at the time of delivery.

Timing of deliveries

Please allow a minimum of 48 hours from despatch for delivery of all orders.

All times quoted for delivery are approximate only and we shall not be held liable for any delay in delivery of the goods howsoever caused.

Where delivery by a certain date is of importance to you please state this on your order under Special Instructions. We will do our best to accommodate such requests, but cannot guarantee delivery times caused by circumstances beyond our control.


Whilst every reasonable effort shall be made to keep to any predicted delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Receiving goods ordered

Most orders will require a signature at the point of delivery. If a signature cannot be obtained, the normal procedure is for the delivery person to leave a card with instructions to you regarding how you can obtain your parcel. This may mean re-arranging delivery or visiting your local Post Office or  Interlink depot.

In the event of a parcel being refused, or not collected, any cost incurred by us in retrieving or resending the goods will be payable by the customer.

Upon receipt of your order the package should be inspected to ensure no damage has occurred in transit. When packages are signed for it is on the basis that they are in good condition with no signs of having been mishandled or opened. Packages showing signs of damage or of having been opened should be rejected. If in doubt packages should be signed for with “unchecked” written next to the signature

Damage or shortages

In the unlikely event of a delivery arriving with items missing, damaged or incorrect we will, at our option, make up the shortages or replace the damaged/incorrect goods free of charge.

Alternatively we may refund the price paid for the missing or damaged/incorrect goods.

Any claim for shortages, defects or incorrect items should be made in writing by email or over the phone within 48 hours of delivery (excluding days when our office is closed). Failure to do this will be taken as acceptance of your order.

Damaged or incorrect goods must be retained and returned to us, where upon all reasonable postage costs incurred will be refunded.

Ownership of the goods shall pass to you once the goods have been delivered to the address supplied, even if the goods have not been received by you in person.

Your right to cancel

If within fourteen days of receipt of your ordered goods any items are found to be as ordered, but not wanted for any reason, they may be returned provided they are unused and in as new condition.

To ensure quick service please let us know by email or telephone when returning your goods.

Returning goods

Return postage will be at your own expense, but in order to insure the returned items against loss or damage in transit we recommend using the same method of despatch as we used to send the original order (all services available from your local Post Office).

Upon receipt of the returned items we will provide a refund by the same method as the original payment.

Postage and Packaging charges from the original invoice will not be refunded unless items are returned due to an error on our part.

Refunds for unwanted goods delivered 'post free' may be reduced to cover the full cost of carriage of the initial delivery.


Most goods purchased from us are covered by a minimum 12 month manufacturers warranty covering any defect in materials or workmanship. The manufacturer of an item, or the manufacturer of materials used, may provide an additional warranty. Please check with the manufacturer for details.

All warranties exclude failure due to wear and tear, misuse, modification, lack of care or maintenance or use for purposes for which the product was not originally intended.

Questions and complaints:

If you have any questions or complaints regarding the company, these can be addressed in writing, marking your correspondence to:

Open Air Cambridge Ltd
11 Green Street

The company will endeavour to acknowledge written complaints within five working days. The nature and complexity of the issue will govern the time it takes to reach complete resolution of complaints, but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.