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Satisfied Customers

Genuine satisfied customers

We have a reputation for exceeding customers' expectations with the quality and friendliness of our service. You don't have to trust us on that either, take a look at what our customers have said about us through the years. We understand that sometimes things go wrong, parcels might be missing or products are not performing to your expectations, but we would like to assure you that in such unlikely events, there is always going to be a friendly staff member ready to assist you.


To ensure that the feedback received from our online customers is genuinely independent, we've partnered with TrustPilot, which promises the following:

  • All customers are asked to review.
  • All complaints are published.
  • Trustpilot guarantee 100% real reviews by real customers.

Currently we have over 1000 reviews for Open Air with average score of 9.8 out of 10 and an 'excellent' rating.

Testimonials and postcards

We have received some amazing feedback from our customers. We are very thankful for the time it took to write those postcards and letters. It will be our pleasure to help you in the preparation for your next big adventure.

Google+ and Facebook reviews

If you would like some other take on what our customers think about us visit Open Air Google+ or Open Air Facebook which both have sections with customer reviews and opinions.