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Hassle Free Returns

Our No Hassle return policy

If for any reason you are unhappy with your purchase, you can return it to us within 14 days, provided the items are complete and unworn. We do not charge re-stocking fees and will refund the purchase price in full. If your order was supplied post-free we will deduct £5 from your refund to contribute towards our carriage costs. To return an item all you need to do is to post it back to us. If you decide to exchange the item for a different size or colour, we will not charge to send your 1st exchange. Normally refunds will be made on the same day that the goods are received back by us.

If you are an overseas customer or live within certain postcodes (eg Highlands and Islands) our policy is a bit different full details are available in our terms and conditions, which you can browse here.

How do I make a return?

Just post your items with the return slip (If you can't find it here it is(Link)) to:

Open Air – Returns
11 Green Street
Cambridge CB2 3JU

Please understand that the security of items in transit before they are received back by us is your responsibility. Therefore we recommend using a signed for, insured service. If in doubt choose Royal Mail. Certificate of Posting (available free) will cover cheaper items, otherwise use Signed For or Parcel Force, which can be insured for a small fee. All of these services are available from any Post Office counter.

If you have more questions regarding returns and exchanges please look here.